Privacy declaration

Thank you for your interest in our website. Protecting your privacy is very important to us. Below we will inform you in detail about the processing of your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time you visit the website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of the call, the amount of data transferred and the requesting provider (access data). and documents the call. This access data is evaluated solely to ensure smooth operation of the site and to improve our services. This must be done according to art. 6 paragraph. 1 sentence 1 lit f GDPR the protection of our legitimate interests in the correct presentation of our offer, which are of decisive importance in the process of weighing up interests. All access data will be deleted no later than seven days after the end of your visit to the site.

Third party hosting services

In the context of processing on our behalf, third parties provide us with hosting and presentation services for our websites. We use the following service providers for the hosting of the website in question:

If a service provider is based in the US, it is certified under the EU-US privacy shield. You can view a current certificate here. As a result of this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield. Furthermore, we have agreed with other service providers located in a country outside the EU or the EEA to apply EU standard data protection clauses in order to provide appropriate guarantees under Art. 46 para. 2 lit. c GDPR.

All data collected in the context of the use of these web pages or in forms for the purposes described below will be processed on the servers of the respective service provider. Processing on other servers only takes place as described in this privacy statement.

2. Data Collection and Use

We collect personal data if you voluntarily provide it when you contact us (e.g. via the contact form or email). Mandatory fields are marked as such because in these cases we need the data to process your contact or open a customer account in accordance with Art. 6 paragraph. 1 sentence 1 lit. b GDPR and you cannot send the contact without this information. You can read which data is collected from the various input forms. We use the information you provide to process your questions. We have engaged service providers to technically handle your questions on our behalf. These service providers are based in the US and are certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield.

After complete processing of the request, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve the right to further use data, which is legal permitted and about which we inform you in this statement.

3. Data Transfer

If you have ordered goods that we will send to you by post, we will provide the data required for the execution of the agreement in accordance with the state of the art art. 6 paragraph. 1 sentence 1 lit. b GDPR to the carrier responsible for delivery if this is necessary for the delivery of ordered goods. Depending on the payment service provider you select in the ordering process, we transmit the payment data collected for payment processing to the credit institution responsible for the payment and, if applicable, to the payment service providers engaged by us or to the selected payment service.

Depending on the payment method, some payment providers also carry out a credit check themselves or pass on the payment data collected for payment processing to an external credit institution. Below you will find an overview of these providers with whom we work:

Payment processor(s)
Ingenico e-Commerce Solutions BV;
Paypal

Carrier(s)
DPD Nederland BV;
PostNL

In addition, it is possible that the selected payment service provider collects this data itself when you create an account there. In this case, you must log in with the payment service provider with your access data during the ordering process. In this context, the data protection declaration of the respective payment service provider applies. We use a payment service provider located in a country outside the European Union. The transfer of personal data to this company only takes place in the context of the need to fulfill the contract.

4. Email newsletter

E-mail advertising with registration for the newsletter

When you register for one of our newsletters or provide your details to download a document for free from our website or our Facebook or LinkedIn presence, we use the data required for this or separately provided by you to regularly send you our email newsletter at based on your consent in accordance with the state of art. 6 paragraph. 1 sentence 1 lit. a GDPR.

The newsletter is sent on our behalf by service providers to whom we pass on your email address for this purpose.

If the newsletter is sent via a service provider based in the US, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield.

You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscription, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to further use data, which is legally permitted and about which we inform you in this statement.

E-mail advertising without registration for the newsletter and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to contact you in accordance with Art. 11.7 paragraph 3 Telecommunications Act to regularly send offers for similar products, such as products already purchased, from our range by e-mail. This serves to protect our legitimate interests in an advertising approach to our customers, which take precedence in the weighing of interests process according to Art. 6 paragraph. 1 sentence 1 lit. f GDPR.

The newsletter is sent on our behalf by service providers to whom we pass on your email address for this purpose.

If the newsletter is sent via a service provider based in the US, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the promotional e-mail.

4. Email newsletter

E-mail advertising with registration for the newsletter

When you register for one of our newsletters or provide your details to download a document for free from our website or our Facebook or LinkedIn presence, we use the data required for this or separately provided by you to regularly send you our email newsletter at based on your consent in accordance with the state of art. 6 paragraph. 1 sentence 1 lit. a GDPR.

The newsletter is sent on our behalf by service providers to whom we pass on your email address for this purpose.

If the newsletter is sent via a service provider based in the US, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield.

You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscription, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to further use data, which is legally permitted and about which we inform you in this statement.

E-mail advertising without registration for the newsletter and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to contact you in accordance with Art. 11.7 paragraph 3 Telecommunications Act to regularly send offers for similar products, such as products already purchased, from our range by e-mail. This serves to protect our legitimate interests in an advertising approach to our customers, which take precedence in the weighing of interests process according to Art. 6 paragraph. 1 sentence 1 lit. f GDPR.

The newsletter is sent on our behalf by service providers to whom we pass on your email address for this purpose.

If the newsletter is sent via a service provider based in the US, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the promotional e-mail.

6.Cookies

To improve the user experience on our website and enable you to use certain functions of it to display suitable products or conduct market research, so-called cookies are used on some pages of this website. This serves the protection of our legitimate interests in the optimized presentation of our offer in accordance with Art. 6 paragraph. 1 sentence 1 lit. f GDPR that are of decisive importance in the process of weighing up interests. A cookie is a small text file that is automatically stored on your end device. Some of the cookies we use are deleted after you close the browser session, dwz when you close the browser (these are so-called session cookies). Other cookies are stored on your end-user device and allow us to recognize your browser when you visit us again (persistent cookies). To check the retention period of cookies, you can use the Overview function in the cookie settings of your web browser. You can configure your browser so that it informs you when a page uses cookies and decides on a case-by-case basis whether to accept or refuse cookies on a particular website or in general. Each browser has a different policy for managing cookie settings. The browser policy is described in the Help menu of each browser and explains how to change your cookie settings. For more information on how to change the settings in your browser, see the links below:

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html

Please note that disabling cookies may limit your access to some features of our website.

Web analytics

Use of Google (Universal) Analytics to analyze website visits
To analyze website visits, this website uses Google (Universal) Analytics for website analysis. The web analytics service is provided by Google Ireland Limited, a company incorporated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ( www.google.nl ). The purpose of this is to safeguard our legitimate interest in an optimized presentation of our offer in accordance with Art. 6 (1) (f) GDPR. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is generally transmitted to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymization on this website before transfer within Member States of the European Union or in other Member States of the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser in the context of Google Analytics will in principle not be linked to other Google data. At the end of our use of Google Analytics and the purposes pursued, the data collected in this context will be deleted.

If information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. You can view a current certificate here [link to: https://www.privacyshield.gov/list] . Based on this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie about your use of the website (including your IP address) and from being processed by Google by downloading and installing the browser plug-in via the following link: https://tools.google.com/dlpage/gaoptout?hl=nl

As an alternative to the browser plugin, you can click on this link to prevent Google Analytics from recording this website in the future. An opt-out cookie is placed on your terminal equipment. If you delete your cookies, you will need to click this link again.

7. Sending email reminders

If you have given us your express consent for this during or after your order in accordance with art. 6 paragraph. 1 sentence 1 lit. a GDPR, we use your email address to send you an evaluation reminder by email.

Consent can be withdrawn at any time by sending a message to the contact option described below with effect for the future.

8. Contact options and your rights

As a data subject you have the following rights:

in accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent described therein;

in accordance with art. 16 GDPR, you have the right to demand the immediate correction of incorrect or complete personal data stored by us;

in accordance with art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless further processing
- exercise the freedom of expression and freedom of information;
- to comply with a legal obligation;
- for reasons of general interest, or
- is required to assert, exercise or defend legal claims;

in accordance with art. 18 GDPR, the right to request the restriction of the processing of your personal data, to the extent that
- you deny the accuracy of the data;
- the processing is unlawful, but you refuse to erase it;
- we no longer need the data, but you need it to establish, exercise or defend legal claims, or
- you have objected to the processing pursuant to Art. 21 GDPR;

In accordance with art. 20 GDPR, you have the right to receive the personal data you have provided to us in a structured, current and machine-readable format or to request its transmission to another controller;

The right to file a complaint with a supervisory authority in accordance with Art. 77 GDPR. You can also contact the supervisory authority at your usual place of residence or work or at our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction of processing or deletion of data or withdrawal of a given consent or objection to a specific use of data, you can contact our data protection officer.

Multicare-Centrum.nl
Pasteurstraat 10
2811DX Reeuwijk
privacy@multicare-centrum.nl

Right of Objection

To the extent that we process personal data as described above to protect our legitimate interests that take precedence in the weighing of interests process, you can object to this processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you only have the right to object if there are reasons arising from your particular situation.

After exercising your right to object, we will not further process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims.

This does not apply if the processing is intended for direct marketing purposes. Then we will not process your personal data for this purpose.