Thank you for your interest in our website. Protecting your privacy is very important to us. Below, we provide detailed information about how your data is processed.
1. Access data and hosting
You can visit our website without providing any personal information. Each time you visit the website, the web server automatically saves a server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred, and the requesting provider (access data), and documents the request. This access data is evaluated solely to ensure the smooth operation of the website and to improve our services. According to Art. 6(1)(f) GDPR, this serves to protect our legitimate interests in the correct presentation of our offering, which are overriding in the process of balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the website.
Third-Party Hosting Services
As part of processing on our behalf, third parties provide us with hosting and presentation services for our websites. We use the following service providers to host the respective website:
| URL | Hosting Provider |
|---|---|
https://multicare-centrum.nl | Hypernode BV Ertskade 109 1019BB Amsterdam Nederland |
If a service provider is based in the USA, it is certified under the EU-US Privacy Shield. You can view a current certificate here . As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. Furthermore, we have agreed with other service providers based in a country outside the EU or the EEA to apply EU standard data protection clauses in order to provide appropriate guarantees pursuant to Art. 46 para. 2 lit. c GDPR.
All data collected in the context of the use of these web pages or in forms for the purposes described below will be processed on the servers of the respective service provider. Processing on other servers will only take place as described in this privacy statement.
2. Data collection and use
We collect personal data if you voluntarily provide it when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such because in these cases we need the data to process your contact or to open a customer account in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR and you cannot send the contact without this information. You can read which data is collected from the various input forms. We use the data you provide to process your inquiries. We have engaged service providers for the technical processing of your inquiries on our behalf. These service providers are based in the USA and are certified under the EU-US Privacy Shield. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
After complete processing of the request, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve the right to use data further, which is permitted by law and about which we inform you in this declaration.
3. Data transfer
If you have ordered goods that we will send to you by post, we will pass on the data required for the execution of the contract in accordance with the state of the art, Art. 6 para. 1 sentence 1 lit. b GDPR, to the carrier commissioned with the delivery, if this is necessary for the delivery of ordered goods. Depending on the payment service provider you select in the ordering process, we will pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to the payment service providers commissioned by us or to the selected payment service.
Depending on the payment method, some payment providers also perform a credit check themselves or pass on the payment data collected for processing payments to an external credit institution. Below you will find an overview of these providers with whom we work:
Payment processor(s)
Mollie
Ingenico e-Commerce Solutions BV;
Paypal
Carrier(s)
DPD Nederland BV;
PostNL
DHL
In addition, it is also possible that the selected payment service provider collects this data itself if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this context, the data protection declaration of the respective payment service provider applies. We use a payment service provider based in a country outside the European Union. The transfer of personal data to this company only takes place within the framework of the necessity to fulfil the contract.
4. E-mail newsletter
Email advertising with newsletter registration
When you register for one of our newsletters or provide your information to download a document free of charge from our website or our Facebook or LinkedIn presence, we use the data required for this purpose, or data provided separately by you, to regularly send you our email newsletter based on your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR.
The newsletter is sent on our behalf by service providers to whom we share your email address for this purpose.
If the newsletter is sent via a service provider based in the US, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After you unsubscribe, we will delete your email address unless you have expressly consented to further use of your data, or we reserve the right to use data further, as permitted by law and about which we inform you in this statement.
Email advertising without newsletter registration and your right to object
If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right, in accordance with Article 11.7, paragraph 3, of the Telecommunications Act, to regularly send you email offers for similar products, such as those already purchased, from our product range. This serves to protect our legitimate interests in advertising to our customers, which prevail in the process of balancing of interests pursuant to Article 6(1)(f) GDPR.
The newsletter is sent on our behalf by service providers to whom we share your email address for this purpose.
If the newsletter is sent via a service provider based in the US, they are certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can object to this use of your email address at any time by sending a message to the contact option described below or via a link included for this purpose in the promotional email.
5. Cookies
To improve the user experience on our website and enable you to use certain features to display suitable products or conduct market research, cookies are used on some pages of this website. This serves to protect our legitimate interests in the optimized presentation of our offering pursuant to Art. 6 (1) sentence 1 lit. f GDPR, which are overriding in the process of balancing of interests. A cookie is a small text file that is automatically stored on your device. Some of the cookies we use are deleted after you end your browser session, i.e., when you close your browser (these are called session cookies). Other cookies are stored on your end-user device and allow us to recognize your browser when you visit us again (persistent cookies). To check the storage period of cookies, you can use the "Overview" function in your web browser's cookie settings. You can configure your browser to notify you when a page uses cookies and to decide on a case-by-case basis whether to accept or reject cookies on a specific website or in general. Each browser has a different policy for managing cookie settings. The browser policy is described in the Help menu of each browser and explains how to change your cookie settings. See the links below for more information on changing the settings in your browser:
Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html
Please note that disabling cookies may limit your access to some features of our website.
6. Web analysis
Use of Google (Universal) Analytics for the analysis of website visits
This website uses Google (Universal) Analytics for website analysis to analyse website visits. The web analysis service is provided by Google Ireland Limited, a company incorporated under Irish law with registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This is intended to safeguard our legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 lit. f GDPR, which are overriding in the context of a balancing of interests. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is generally transmitted to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymisation on this website prior to transmission within member states of the European Union or in other contracting states of the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser within the framework of Google Analytics is in principle not associated with other data from Google. At the end of our use of Google Analytics and the purposes pursued, the data collected in this context will be deleted.
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here [link to: https://www.privacyshield.gov/list]. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plugin, you can click on this link to prevent Google Analytics from recording data on this website in the future. An opt-out cookie will be placed on your terminal device. If you delete your cookies, you will have to click on this link again.
7. Sending reminders by email
If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your e-mail address to send you an evaluation reminder by e-mail.
Consent can be withdrawn at any time by sending a message to the contact option described below with effect for the future.
8. Contact options and your rights
As a data subject, you have the following rights:
pursuant to Art. 15 GDPR, you have the right to request information about your personal data processed by us, to the extent described therein;
pursuant to Art. 16 GDPR, you have the right to demand immediate correction of incorrect or complete personal data stored by us;
pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless further processing is required
- to exercise freedom of expression and information;
- to comply with a legal obligation;
- for reasons of public interest, or
- is necessary for the assertion, exercise or defense of legal claims;
pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as
- you deny the accuracy of the data;
- the processing is unlawful, but you refuse to erase it;
- we no longer need the data, but you need it to establish, exercise or defend legal claims, or
- you have objected to the processing pursuant to Art. 21 GDPR;
In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another controller;
The right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR. You can also contact the supervisory authority at your usual place of residence or work or at our company headquarters.
If you have any questions regarding the collection, processing or use of your personal data, information, correction, restriction of processing or deletion of data or revocation of a given consent or objection to a specific use of data, you can contact our data protection officer.
Multicare-Centrum.nl
Marconistraat 80-E
2809PE Gouda
privacy@multicare-centrum.nl
8. Right to Object
To the extent that we process personal data as described above to protect our legitimate interests that override our interests in the balancing of interests process, you can object to this processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you only have the right to object if there are reasons arising from your particular situation.
After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.
This does not apply if the processing is for direct marketing purposes. In that case, we will not process your personal data for this purpose.