Customerservice

We do our utmost to deliver good products and to ensure that the entire processing of orders runs correctly and smoothly.

However, if you have a complaint, please let us know. We will then try to resolve this as quickly and effectively as possible.

Complaint Form

If we cannot resolve the matter together and a complaint or dispute still remains, you have the option to submit this for an independent assessment. There are 2 options for this, namely:

Certification Organizations
We are both members of the Foundation Webshop Keurmerk as well as TrustedShops. This does not offer you a 100% guarantee, but it does offer you a high degree of certainty that we act correctly.
You can submit your complaint/dispute to them for an independent assessment.
Click here to submit a complaint/dispute to the Stichting webshop Keurmerk

European Commission
The European Commission also offers online dispute resolution, the so-called European platform for online dispute resolution (ODR platform)

We voluntarily participate in a dispute resolution procedure.
Click here to submit a complaint/dispute on the ODR platform

Cookie name	Provider	Purpose	Expiry
cookiesplus	gezond-centrum.nl	Stores your cookie preferences.	1 year
PrestaShop-#	gezond-centrum.nl	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours

Cookie name	Provider	Purpose	Expiry
collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
r/collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_ga_#	Google	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	2 years
_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Cookie name	Provider	Purpose	Expiry
fr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
sib_cuid	Sendinblue	Collects information on the user's website navigation and preferences - This is used to target potential newsletter based upon this information.	1 year
tr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Session
_fbp	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months